FAQs

The Roshaan’s is a modern and premium furniture brand offering a full range of stylish, high-quality home furniture across Pakistan. Customers can shop both online and at their physical stores, choosing from living room, bedroom, dining, kids’ furniture, and more.

We offer a wide range of furniture collections, including:

• Living Room Furniture: sofas, center tables, TV units, etc. 
• Bedroom Furniture: beds, wardrobes, dressers & bedroom chairs. 
• Dining Sets Furniture: dining tables, chairs, side boards. 
• Kids’ Furniture: kids’ beds, side tables, study tables & more. 
• Plush Recliners & Sofas: comfort seating and special pieces.

The Roshaan’s has multiple stores and outlets across Pakistan, including Islamabad, Karachi, Quetta, Gujranwala, Sialkot, and Multan.

Yes! We deliver furniture to your doorstep across Pakistan. Delivery fees and timelines may vary depending on your location and product selection.

You can place an order directly through our website by adding items to your cart and completing checkout, or by contacting our sales team at any of our showroom locations. 

Location: https://share.google/Dzxk1VydrAqtAHm53 

Whatsapp: wa.me/923293097488?text=Hi

We accept a variety of secure payment options, including:

• Credit/Debit Cards: Visa & MasterCard
• Bank Transfer/Online Transfer: Direct bank transfers and mobile application transfers.
• Cash Payment: We accept cash transactions.

Our customer support team is here to help! You can reach us Whatsapp or through the Contact Us page on our website for specific product questions or assistance.

We offer fabric customization for many of our furniture pieces, allowing you to choose colors and materials to match your style. Please note that we do not alter the furniture’s size or structure. Visit our showroom or contact our team for more details.

Follow us on Instagram, Youtube,TikTok, Facebook, Pinterest to catch the latest product drops, get the latest news on new launches, promotions, and special collections.

We offer a 5-year warranty on all furniture purchases.

Yes, we accept returns within 3 days of delivery for items in their original condition. Custom orders are non-returnable.

Yes, all product prices listed on the website are typically inclusive of applicable taxes, unless otherwise stated on individual product pages.

To maintain the beauty and durability of your furniture:

• Clean with a soft, dry cloth
• Avoid direct sunlight and moisture
• Use protective pads under accessories
  Specific care instructions may vary by material check product care notes where available.

• Visit our website roshaans.com
• Browse and select the products you want.
• Click on "Checkout" and choose your payment method.
• Enter your payment details for a secure transaction.

• For orders, at least 50% of the amount will be required as an advance payment.
• The remaining 50% should be paid before delivery.

If the order is ready and you prefer immediate delivery, 100% of the amount must be paid at the time of booking.

Our typical manufacturing time is 4 to 6 weeks. However, if the product is ready and you need urgent delivery, we can deliver within 3 working days.

Free delivery is available on orders over a specified amount (over a million) within our designated delivery zones, which include cities where our franchises are located.

Delivery charges vary based on location, the size of the vehicle (depending on the number of items), etc. Installation within the same city is free where our franchises are located.

Yes, we offer home delivery for all orders. Our delivery team will contact you to schedule a delivery time that works for you.

Yes! You can select the "In-Store Pickup" option at checkout and pick up your order from any of our retail locations once it's ready.

If you wish to exchange your item, please contact our customer service within 3 days of delivery. The item should be in its original condition.

Upon delivery, please inspect your furniture for any damages. If you notice any issues, notify our team immediately. If satisfied with the delivery and installation, please sign the Final Finishing Report (FFR).

We implement a variety of security measures to protect your personal information. We use encryption technology to safeguard transactions and ensure 100% privacy.

We collect personal information (name, email, phone, address, payment info) when you make a purchase or create an account. We also collect non-personal information like browser type and IP address.

We do not sell or rent your personal information. We may share your data with trusted service providers who help us operate our website and services, but they are bound by confidentiality agreements.

You can manage your cookie preferences through your browser settings to enhance your website experience.

You can contact us through our Contact Us page or reach us via email at sales@roshaans.com or through our phone number