Warranty & After Sales Service Policy

Warranty – 3 Years

All Roshaan’s products are covered under a limited three (3) year warranty from the date of purchase.

Coverage:

Applies only to manufacturing defects.

Exclusions:

The Roshaan’s shall not be held responsible for damages caused by:

  • Extreme temperature, humidity, or moisture exposure
  • Water contact, direct sunlight, or improper placement
  • Misuse, mishandling, or neglect
  • Normal wear and tear due to usage
  • Unauthorized repairs, alterations, or installations

Natural Variations:

Some furniture is crafted using natural materials such as solid wood or wood veneer. Variations in color, texture, grains, or polish tone are inherent to natural materials and shall not be considered defects. The Roshaan’s will be the sole authority to determine whether a claim falls within warranty terms.

Upholstery Material & Electrical Items Warranty:

Foam, fabric, upholstery materials, and imported hardware are covered only by the warranty provided by their respective manufacturers. Electrical items or parts (including those with ports, wireless, or sensor functions) are not covered under warranty.

Ownership Clause:

This warranty is valid only for the original purchaser and is non-transferable. The furniture must remain with the original owner for the warranty to apply.

Transportation & Handling:

If a product requires transportation to or from The Roshaan’s facility for repair or inspection, all transportation, handling, and logistics costs shall be borne by the client. The company shall not be responsible for any damage occurring during such transit.

After-Sales Services – Up to 5 Years

The Roshaan’s offers after-sales repair and maintenance services for up to five (5) years from the date of purchase. These include refinishing, polishing, minor repairs, and structural reinforcement, charged at prevailing service rates after the warranty period expires.

Final Authority

The Roshaan’s reserves the right to determine whether a product qualifies for warranty repair, replacement, or service based on the company’s design and build standards. The company’s decision shall be final in such matters.